Facebook page URL: https://www.facebook.com/PLDTReboot
Independent consumer advocacy, practical help, and evidence-based analysis focused on PLDT service, accountability, and improvement.
PLDT Reboot is a Realist Visionary project created to help consumers document problems properly, understand complaint and escalation processes, preserve evidence, protect their personal information, and learn from the experiences of other customers.
We are independent and are not affiliated with, operated by, sponsored by, or endorsed by PLDT Inc. or its affiliates.
Having a PLDT problem? Start here.
When something goes wrong, the objective is not simply to complain louder. Build a record that can be followed, verified, and escalated.
- Document what happened and when.
- Keep ticket and reference numbers.
- Preserve screenshots, emails, messages, and relevant records.
- Protect and redact sensitive personal information.
- Follow up through traceable channels.
- Escalate responsibly when ordinary processes fail.
- Separate documented facts from assumptions and accusations.
Our guides will walk through these steps in more detail.
What you’ll find here
Consumer Guides
Practical tutorials on documenting outages, following up on tickets, escalating complaints, preserving evidence, and protecting personal information.
Case Updates
Documented developments from real PLDT customer experiences, including the case that led to the creation of PLDT Reboot.
Consumer Experiences
Stories and evidence submitted by other customers, with appropriate verification, privacy protection, and context.
Investigations & Analysis
Deeper examination of recurring service problems, complaint handling, ticket management, field operations, customer-service processes, and accountability.
Government & Regulatory Accountability
What happens when complaints reach agencies such as the NTC and other government offices, including the difference between referral, activity, and actual resolution.
What Works
PLDT Reboot is not built on the assumption that everything or everyone inside PLDT is bad. We will also document improvements, good practices, effective processes, and people who demonstrate genuine responsibility and malasakit.
The objective
We are not here simply to attack PLDT or wish for its failure.
The objective is a better-performing, more accountable PLDT that earns the trust of its customers.
That means criticizing serious failures when the evidence supports it, recognizing improvement when it happens, and helping consumers deal with problems using facts, evidence, and proper process.